1. Who We Are

Alrawdah Green Sweet Water LLC operates rswater.ae. We are a UAE-registered company providing natural mineral water products and delivery services.

2. Information We Collect

We collect information you provide when placing an order or contacting us, including:

• Name, phone number, and email address.
• Delivery address, including emirate, area, street, and building details.
• Order history, preferences, and messages sent through contact forms or WhatsApp.

We may also collect standard technical data such as IP address and browser type through server logs for security and analytics.

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations by WhatsApp, phone, or email.
• To respond to support and service inquiries.
• To improve our website, products, and delivery experience.
• To comply with legal obligations in the UAE.

4. WhatsApp Communications

We may use WhatsApp service providers to send order updates. By placing an order and providing your phone number, you consent to receive order-related WhatsApp messages. You may opt out by contacting us.

5. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate our business, such as order management, delivery, payment, and messaging services, under appropriate confidentiality terms.

6. Data Retention

We retain order data for the period required by UAE commercial regulations. Contact form and inquiry data are retained only as long as needed for customer service and record keeping.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at info@rswater.ae.

8. Cookies

We use essential browser storage for features such as cart contents and emirate preference. Analytics may be used to understand website performance and improve service quality.

9. Changes

We may update this policy from time to time. Material changes will be reflected on this page. Continued use of our services after changes means you accept the updated policy.

10. Contact

info@rswater.ae +971 7 222 8999